State Farm® Insurance Agent Heeyoung Kim
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rosemary O
November 13, 2024
5
out of
5
rating by Rosemary O
"Great customer service"
We responded:
"Thank you for your review, Rosemary! We hope to continue providing the great customer service that you're used to for many years to come :). Please feel free to reach out to us anytime we can provide assistance!"
siwook jang
November 8, 2024
5
out of
5
rating by siwook jang
"They are so much friendly"
We responded:
"Hi Siwook, your positive review means the world to us! Our team looks forward to helping great customers like you :) We really appreciate the positive rating you submitted for our office. Feel free to contact us anytime you need help with your various insurance policies. Also, thanks for being a great customer!"
Alen Hodzic
November 5, 2024
5
out of
5
rating by Alen Hodzic
"I just wanna say that I appreciate sam from State Farm office reaching out to me and helping me resolve the issue I had after having a bad experience with a State Farm staff member."
We responded:
"Hello Alen, I sincerely apologize for the recent negative experience you had within our office. We are currently training new team members and we always emphasize the importance of quality service and what you encountered is not what we exemplify within our agency. We will reach out to you right away to address what occurred to make sure we provide the correct follow up. We deeply appreciate your patience and we will make sure to make this right immediately. Thank you."
casey ngo
September 17, 2024
5
out of
5
rating by casey ngo
"Great customer service and attentive to details. My questions are always answered promptly and thoroughly, a big shout out to Sam!"
We responded:
"Hello Casey, We really appreciate you being our customer and thoughtful reviews like yours remind us why we love helping people in the first place! Sam is one of our best, so he will be ecstatic to read your positive feedback. Thanks for being awesome!"
John Kim
July 19, 2024
5
out of
5
rating by John Kim
"스테이트팜에서 있다가 다른보험회사에서 있다가 다시 스테이트팜으로 돌아왔는데 넘 감사하고 좋았습니다 스테이트팜에서 항상 도움을 받고 어떤 경우에도 친절하게 도움을 받고 평안하게 도움을 받아서 감사와 고마움을 전합니다 김희영에이젼시와 직원모두에게 깊은 감사를 드립니다 💞💕👍👍👍🥰😍🤩"
We responded:
"We deeply appreciate your review, John! Thank you for being a wonderful customer for us :)"
Peter Barbera
May 23, 2024
5
out of
5
rating by Peter Barbera
"The Heeyoung Kim State Farm Agent's team are top notch professionals. They answer the phone, return calls and are eager to help you with any questions, needs you may have. Sam. Han and the rest of the staff there really do stand out far and beyond anyone I've had the privilege to work with. Highly recommend them and you will as well. Best of the best, PeterB"
We responded:
"Thank you for the thoughtful review, Peter! We are ecstatic to hear that we've been helpful to you and your recommendation means a lot! Your feedback is valuable to us and we appreciate the opportunity to provide you with the great service you deserve :)"
Philip Lee
November 2, 2023
5
out of
5
rating by Philip Lee
"Heeyoung and Ron are the most amazing, caring agents I’ve ever dealt with. I came here with my mom to get help with another company's life insurance policy and they sat down to help us because that company had become unresponsive. Not only did she take time out of her day to assist us like we were family, her and Ron sat with us for an hour helping us troubleshoot our issues. Just far and above and beyond anything that we can ask of these agents. Heeyoung and Ron has earned our business for a lifetime with this gesture. Thank you so much again!"
We responded:
"Dear Philip, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our service. It is our utmost priority to ensure that our customers are satisfied, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help. Thank you once again for your kind words. We truly appreciate your support! Best regards, The Heeyoung Kim State Farm Team"
Carol Lin
May 28, 2023
5
out of
5
rating by Carol Lin
"Super grateful to Han and the rest of Ms. Kim's team for taking great care of me! Han was always communicative, patient, and efficient in any matter I needed assistance with. If anyone is interested in State Farm insurance, I would definitely recommend this team for their customer service :)"
We responded:
"Thank you so much for the thoughtful review, Carol! We are very happy to hear of your positive experience with Han and the rest of us are here for you anytime you need our help :)"
M. Marie Henderson
April 24, 2023
5
out of
5
rating by M. Marie Henderson
"We definitely got a much better auto rate by switching to State Farm and got better coverage! Thanks to Sam at State Farm."
We responded:
"Marie, we love seeing reviews like this! Thank you for putting the time aside to let us know how Sam was able to assist you. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs! We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Rachel Kim
April 13, 2023
5
out of
5
rating by Rachel Kim
"Ms. Heeyoung Kim and the other employers are very kind and helpful. I was able to resolve the problems I was experiencing with my insurance policy quickly with their assistance!"
We responded:
"Thank you for the wonderful review, Rachel! We truly care about our customers and want to make sure they are happy in every aspect. We appreciate you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
susan kim
February 20, 2023
5
out of
5
rating by susan kim
"I love Heeyoung Kim State Farm! Always Heeyoung and Ron help me. Everyone in office so friendly and professional ^^"
We responded:
"Susan, thank you for the kind words! we appreciate you so much and look forward to working with you! "
ORI RA
December 29, 2022
5
out of
5
rating by ORI RA
"They are professionals and they did great job !"
We responded:
"Thank you for the five-stars Ori! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. "
Calvin Ton
October 6, 2022
5
out of
5
rating by Calvin Ton
"Prior to switching to State Farm, I had Farmer's Insurance. I ended up switching because Mrs. Kim and her team were able to offer me a more personable experience, and they have significantly assisted my parents and my needs. They do an amazing job making things easier."
We responded:
"Calvin, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy! Feel free to contact us anytime you need any help :)"
Anthony Kim
April 13, 2022
5
out of
5
rating by Anthony Kim
"Mrs. Kim is very nice and very friendly I recommend her to everyone."
We responded:
"Thank you for the review, Anthony! We appreciate the recommendation. We are happy to hear of your positive experience and are here for you anytime you need our help :) "
Heejung Kim
April 13, 2022
5
out of
5
rating by Heejung Kim
"Ms. Kim good service. Employee very nice ."
We responded:
"Heejung, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most. "
Ben
April 12, 2022
5
out of
5
rating by Ben
"Great experience! Respectful employees!"
We responded:
"We are always here to help you. Thank you for the review and feedback Ben. "
Duc Quach
February 8, 2022
5
out of
5
rating by Duc Quach
"Excellent customer service, super friendly staff and very knowledgeable."
We responded:
"Thank you for the review, Duc! We are happy to hear that we were able to help you. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Katie Eggebrecht
January 26, 2022
5
out of
5
rating by Katie Eggebrecht
"Called to change my name on my account. Sam answered the phone right away and he was able to get the process completed quickly."
We responded:
"Katie, thank you for taking the time out of your day to leave us a review! We love hearing about how Sam provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Janet Kim
January 11, 2022
5
out of
5
rating by Janet Kim
"Ron and Sam explained everything so well. Highly recommend going to them if you need help!"
We responded:
"Thank you, Janet, for the amazing review! Our team works hard to provide a great insurance experience in Skokie and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship! "
Justin Nihei
December 6, 2021
5
out of
5
rating by Justin Nihei
"In general, I dislike dealing with anything remotely related to insurance, but Ms Kim and her team did a great job of guiding me through my first auto collision claim. My parents have used state farm for decades and they've taken great care of our family."
We responded:
"Hello Jay, We're always more than happy to help you and your family with anything insurance related and reading your review has been the highlight of our day! Our team deeply appreciates you taking the time to write a thoughtful review and we look forward to helping you with anything else you may need from us in the future. Thanks for being our customer!"
Will Kim
September 26, 2021
5
out of
5
rating by Will Kim
"I love this office"
We responded:
"Hello Will, Thank you for taking the time to submit a 5-star review for our office. We love having you as our customer and look forward to helping you in the future with anything insurance related!"
e.shams
September 25, 2021
1
out of
5
rating by e.shams
"The worst! They never get back to my emails, texts and calls!! Never send me mail or emails with notifications... what kinda agent is that!! Call the corporation & switch agents.. This one is terrible .."
We responded:
"Hello e.Shams, We appreciate you taking the time to submit a review and are deeply sorry to hear about the issues you experienced while communicating with our office. Our team follows a strict protocol to ensure every customer inquiry gets addressed as quickly as possible so it's unusual to hear about experiences such as yours so I would like to help address this personally. I could not find your account based on the name "e.shams" so please feel free to call us at 847-983-0585 or email me at sam.kim.y4b1@statefarm.com for additional follow up. Thank you."
Sallie Ready
June 9, 2021
5
out of
5
rating by Sallie Ready
"Great service, very accommodating! I worked with Han and he was able to update my life insurance policy over the phone after I sent him the necessary documents. He replies promptly and is always professional. I have recommended him and this location to family and friends."
We responded:
"Hello Sallie, Thank you so much for taking the time to share your positive experience with Han! Great service is what we strive for, so we'll continue to provide that to you and anybody you recommend to our office. We look forward to helping you so please feel free to reach out anytime. Thank you for choosing State Farm"
Imran Shamim
June 9, 2021
5
out of
5
rating by Imran Shamim
"Han was excellent. He provided the best experience I’ve ever had with insurance in the space. Highly recommended."
We responded:
"Hi Imran, We really appreciate the positive rating for your experience with Han and our office. Feel free to contact us anytime you need help with your various insurance policies. Also, thanks for being a great customer!"
Trang Nguyen
April 16, 2021
5
out of
5
rating by Trang Nguyen
"I’ve been with State Farm now for 3 months and it has truly been one of the best decisions I’ve made. Han has helped me seamlessly transition from my previous company and even recently worked during his personal time to get insurance for my new car. My brother told me that Han has also helped him save about 50% of what he use to pay in car and house insurance. I can’t say enough for the outstanding customer service that me and my family have received from their office."
We responded:
"Hello Trang, Thank you so much for taking the time to share your positive experience with Han! Great service is what we strive for, so we'll continue to provide that to you and anybody you recommend to our office. We look forward to helping you so please feel free to reach out anytime. Thank you for choosing State Farm"